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GUSCOTT HEATING SERVICES LTD PRIVACY POLICY
BACKGROUND:
Guscott Heating Services Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, https://guscottheating.co.uk/ (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” means an account required to access and/or use certain areas and features of Our Site;
“Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our
Site and/or when you use certain features of Our Site.
Details of the Cookies used by Our Site are set out in
Part 14, below; and
“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
- Information About [Us] OR [Me]
Our Site is owned and operated by Guscott Heating Services Ltd, a limited company registered in England under company number 1185154.
Registered address: Innovation Studios Medway, Canal Road, Rochester, Kent, ME2 4DT
VAT number: 28354638
Data Protection Officer: Jack Taylor
Email address: jack@guscottheating.co.uk
Telephone number: 01634 477023
Postal address: Innovation Studios Medway, Canal Road, Rochester, Kent, ME2 4DT 3. What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
- What Is Personal Data?
Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be 1
identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
- What Are My Rights?
Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:
- a) The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.
- b) The right to access the personal data we hold about you. Part 13 will tell you how to do this.
- c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.
- d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Part 15 to find out more.
- e) The right to restrict (i.e. prevent) the processing of your personal data.
- f) The right to object to us using your personal data for a particular purpose or purposes.
- g) The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
- h) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
- i) Rights relating to automated decision-making and profiling.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.
It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in Part 15.
- What Data Do You Collect and How?
Depending upon your use of Our Site, we may collect and hold some or all of the personal data set out in the table below, using the methods also set out in the table. Please also see Part 14 for more information about our use of Cookies and similar technologies. We do not collect any ‘special category’ or ‘sensitive’ personal data and personal data relating to children or data relating to criminal convictions and/or
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offences.
Data Collected | How We Collect the Data |
Identity information including name, title, gender | Web and other forms, email and by direct contact which is stored in our email and CRM systems |
Contact information including property address, email address, telephone number. | Web and other forms, email and by direct contact which is stored in our email and CRM systems |
Business information including business name, job title, profession. | Web and other forms, email and by direct contact which is stored in our email and CRM systems |
Payment information including card details, bank accounts | Web and other forms, email and by direct contact which is stored in our email and CRM systems |
Profile information including previous purchase information Technical information including IP address, operating system, browser type and version. Data from third parties including identity, contact and technical data. | Web and other forms, email and by direct contact which is stored in our email and CRM systems Web and other forms, email and by direct contact which is stored in our email and CRM systems Direct email and/or by telephone which is stored in our email and CRM systems |
- How Do You Use My Personal Data?
Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we will use your personal data, and our lawful bases for doing so:
What We Do | What Data We Use Our Lawful Basis |
Providing and managing your Account.
Identity and Contact information
To provide our services as requested by you. By providing us with the Personal data needed to set up your account you are consenting to us processing it for this specific purpose. On the basis that you would reasonably expect us to use your data in this way we consider that we have a legitimate interest in doing so.
Administering Our Site. Technical information via Legitimate interest. 3
cookies. | |
Administering our business. | Payment, profile and We have a legitimate interest technical information as well to use the data in this way. as data from third parties. |
Supplying our products and services to you. | Identity, contact business and Contractual. technical information. |
Managing payments for our products and services. | Identity and payment Contractual. information. |
Personalising and tailoring our products and services for you. | Identity, contact and profile The use of your personal information. data will be proportionate in these circumstances and we therefore consider that we have a legitimate interest in using your personal data for these activities. |
Communicating with you. Supplying you with information, by email, that you have opted-in-to (you may opt-out at any time by visiting our website. | Identity and contact It is essential that we are information. able to communicate with you about your plan and as such we have a legitimate interest to use your personal data in this way. Identity, Contact and Profile We consider the use of your Information. personal data for these activities to be proportionate and it will have minimal impact on your privacy. We therefore consider that there is a legitimate interest for using your personal data in this way. |
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone, text message and or post with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.
We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part 15.
If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.
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In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.
- How Long Will You Keep My Personal Data?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
Type of Data | How Long We Keep It |
Identity information including name, title, gender Contact information including property address, email address, telephone number. | For long as it is needed. For long as it is needed. |
Business information including business name, job title, profession. | For long as it is needed. |
Payment information including card details, bank accounts | For long as it is needed. |
Profile information including previous purchase information | For long as it is needed. |
Technical information including IP address, operating system, browser type and version.
Data from third parties including identity, contact and technical data.
30 days
6 years (for limitation purposes) at which point it will be deleted.
- How and Where Do You Store or Transfer My Personal Data?
We will only store your personal data in the UK. This means that it will be fully protected under the Data Protection Legislation.
The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:
- limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality;
- procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where we are legally required to do so.
- Do You Share My Personal Data?
We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions.
We may sometimes contract with the following third parties to supply certain services;
10.1 Finance companies particularly where our interest free credit option is being utilised. This will involve us securely transmitting your customer information
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(for the purpose of creating a unique customer identifier) however payment details will be processed and stored securely via our payment providers systems and will not be stored by us;
10.2 Professional service providers who may help us with our website and marketing campaigns;
10.3 Credit reference agencies, law enforcement and fraud prevention agencies; and
10.4 Companies such as Google who may perform marketing services on our behalf.
If any of your personal data is shared with a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 9.
If any personal data is transferred outside of the UK, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation, as explained above in Part 9.
If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
- How Can I Control My Personal Data?
11.1 In addition to your rights under the Data Protection Legislation, set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails, at the point of providing your details and by managing your Account).
11.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
- Can I Withhold Information?
You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
You may restrict Our use of Cookies. For more information, see Part 14. 13. How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details 6
of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request as soon as possible and, in any case, in not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
- How Do You Use Cookies?
Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
All Cookies used by and on Our Site are used in accordance with current Cookie Law.
Before Cookies are placed on your computer or device, you will be shown a pop up on our website requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.
Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown in the table below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
The following first-party Cookies may be placed on your computer or device:
Name of Cookie | Purpose Strictly Necessary |
_ga_HYL81S3RHR | Installed by Google Analytics used to No calculate visitors, session and campaign data and to keep track of site usage for site analytic reports. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. |
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_ga | Installed by Google Analytics to store No information on how visitors use a website, while also creating an analytics report of the website’s performance. Some of the data collected includes the number of visitors, their source and the pages they visit anonymously. |
_gat_gtag_UA_196407375_1 | Set by Google to distinguish users. No |
In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
You can choose to delete Cookies on your computer or device at any time, however, you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:
Email address: jack@guscottheating.co.uk
Telephone number: 01634 477023
Postal Address: Innovation Studios Medway, Canal Road, Rochester, Kent, ME2 4DT
- Changes to this Privacy Policy
We may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date. This Privacy Policy was last updated on in December 2022.
