If you’re weighing up heat pump brands, this Samsung heat pump review pulls together pricing, efficiency and real customer feedback to help you decide if it’s the right fit for your home.
Samsung’s EHS range has become one of the more budget friendly options on the UK heat pump market. We’ve put this guide together to help local homeowners and landlords make an informed choice.
Samsung Heat Pump Review: Key Facts
Here’s a quick overview of the key facts before we look at each area in more detail.
Are Samsung Heat Pumps Worth It?
Samsung heat pumps are worth considering if value for money is your top priority, since the EHS range consistently comes in cheaper than premium brands while still delivering competitive efficiency.
Samsung is a South Korean electronics giant with a dedicated Eco Heating System, or EHS, division that has been supplying heat pumps to the UK market for over a decade.
This gives Samsung a different positioning to a specialist heating manufacturer like NIBE heat pumps or Viessmann heat pumps, where heating is the core business rather than one product line among many.
Pros & Cons of Samsung Heat Pumps
Pros:
- Competitive pricing, often £2,000 to £4,000 cheaper than premium brands like Vaillant for a comparable installation
- Strong COP of up to 5.0 to 5.1 on the newer EHS Mono R290 Gen 7 range
- Very quiet operation, as low as 35 decibels in quiet mode
- Compact outdoor units that suit smaller Kent gardens and terraced properties
- Strong SmartThings app integration for easy control and monitoring
Cons:
- Standard warranty is only 2 years unless you use a Samsung accredited installer
- Smaller network of specialist heating installers compared with Mitsubishi or Daikin
- Brand recognition in the UK heating sector is still building compared with dedicated heating manufacturers
- Fewer high-output models for very large properties above 16kW
- Trustpilot rating covers the whole Samsung brand rather than the heat pump division specifically, so it’s less specific than other manufacturers
How Efficient Are Samsung Heat Pumps?
Samsung heat pumps are efficient, with the newer EHS Mono R290 Gen 7 range achieving a COP of up to 5.0 to 5.1 at standard test conditions, while larger 14kW and 16kW models sit slightly lower at around 4.6.
A COP of 5.0 means the system generates five units of heat for every single unit of electricity used, which is genuinely excellent and puts Samsung on a par with far pricier brands in terms of raw efficiency.
The refrigerant used also matters here, and Samsung’s move to R290, a low global warming potential refrigerant with a GWP of just 3, brings it in line with newer, more environmentally friendly units from brands like Aira and Vaillant heat pumps.
Real-world savings will still depend on your home’s insulation and radiator sizing, so a proper survey is always the best way to get an accurate efficiency estimate for your specific Kent property.
How Much Do Samsung Heat Pumps Cost?
Samsung heat pump installations typically cost between £7,000 and £12,500 before any grant, and this can drop to as little as £0 to £5,000 once the £7,500 Boiler Upgrade Scheme grant is applied.
This makes Samsung one of the more affordable mainstream options in this review, often undercutting brands like NIBE and Vaillant by £2,000 to £4,000 for a broadly similar installation.
| Model | Output | Price with £7,500 grant | Price without grant |
| EHS Mono 5kW | Small homes and flats | £0 to £2,500 | £7,000 to £8,500 |
| EHS Mono 8kW | Medium homes | £1,500 to £4,000 | £8,500 to £10,500 |
| EHS Mono 12 to 16kW | Larger homes | £3,000 to £5,000 | £10,000 to £12,500 |
Keep in mind these figures are indicative and installed pricing always varies depending on your installer, property access and any additional radiator or pipework upgrades needed. Unlike brands such as Grant heat pumps that focus purely on heating, Samsung’s economies of scale as a global manufacturer can help keep unit costs down.
What Is the Samsung Heat Pump Range?
The Samsung heat pump range is built around the EHS, or Eco Heating System, line, which covers Mono and Split configurations from 5kW right up to 16kW to suit everything from a small flat to a larger family home.
The newest EHS Mono R290 Gen 7 units use a more environmentally friendly refrigerant and offer improved efficiency and lower noise compared with older R32 models, while the ClimateHub option adds a built-in hot water cylinder for a more compact single unit setup.
| Model | Output | Best for | Key feature |
| EHS Mono R32 | 5 to 16kW | Budget-focused installations | Well established, widely stocked |
| EHS Mono R290 Gen 7 | 5, 8, 12, 16kW | Homes wanting the latest efficiency | Low GWP refrigerant, COP up to 5.1 |
| EHS Split | 4 to 16kW | Properties needing indoor/outdoor split | Flexible indoor unit placement |
Compared with the more limited output range from newer entrants like Aira or Cosy 6, Samsung’s spread across five different capacities gives installers more flexibility to closely match a system to your actual heat loss figures rather than rounding up to the nearest available size.
What Warranty Comes With a Samsung Heat Pump?
Samsung heat pumps come with a standard 2 year warranty, but this can be extended significantly, up to 7 years, when the system is installed by a Samsung accredited installer. This puts Samsung’s extended cover roughly in line with Worcester Bosch heat pumps and Viessmann heat pumps, though still well short of Aira’s market-leading 15 year warranty.
As with most brands, keeping up with annual servicing is essential, since missed services can invalidate extended warranty cover regardless of which manufacturer you choose.
Which Property Types Suit Samsung Heat Pumps Best?
Samsung heat pumps are best suited to small and medium sized homes, flats and budget-conscious renovation projects, thanks to the compact outdoor units and lower entry price point.
The compact footprint of the outdoor unit makes Samsung a practical choice for Kent’s many terraced and semi-detached properties where garden space is limited, while the quieter operation, as low as 35 decibels, is particularly useful for closely spaced housing common in towns like Chatham, Gillingham and Dartford.
Larger detached properties needing more than 16kW of output may need to look at brands with higher capacity models, such as NIBE or Mitsubishi heat pumps.
What Do Trustpilot and Which? Say About Samsung?
Samsung holds a broadly positive reputation online, though it’s worth noting that most Trustpilot reviews relate to the wider Samsung electronics brand rather than the heating division specifically.
Trustpilot
Samsung UK carries an average Trustpilot rating of around 4.3 out of 5 from over 15,000 reviews, with heat pump owners specifically praising low noise levels, the SmartThings app experience and overall value for money. However, some online discussion, including on forums like Reddit, reflects a degree of scepticism among heating installers about
Samsung’s reputation in white goods carrying over to its heating products, which is a fair point worth weighing up alongside the genuinely strong technical specifications.
Which?
Which? does not currently publish a dedicated heat pump manufacturer rating for Samsung in the way it does for some installer networks, so most independent verification comes from specialist heating review sites and installer feedback rather than formal Which? testing.
Several independent reviewers rate the Samsung EHS Mono as one of the best value options on the UK market when comparing price against measured performance.
Is a Samsung Heat Pump Right for Your Property in Kent?
Choosing between heat pump brands really comes down to your budget, property size and how much you value brand pedigree in heating specifically, so here’s a straightforward breakdown for Kent homeowners and landlords.
Choose a Samsung heat pump if:
- You want one of the more affordable mainstream heat pump options available
- You live in a smaller or medium sized property, including flats and terraced homes
- Quiet operation is a priority due to a compact garden or close neighbours
- You’re comfortable using a Samsung accredited installer to unlock the longer warranty
- You like strong smart home app integration for day to day control
Don’t choose a Samsung heat pump if:
- You need a high output system above 16kW for a large detached property
- You want a manufacturer whose sole focus and reputation is built around heating, such as NIBE or Viessmann
- A market-leading warranty length matters more to you than price, in which case Aira may suit better
- You’re not able to find a Samsung accredited installer in your area to access extended warranty terms
- You prefer a brand with an established, heating-specific Which? Trusted Trader rating
As an experienced air source heat pump installer, Guscott Heating can talk you through the full range of heat pump brands, including Samsung, and recommend the option that genuinely fits your budget and property.
Ready for Your Free Heat Pump Quote in Kent?
Whether Samsung’s value for money has caught your attention or you’re still comparing it against brands like Mitsubishi, Daikin or NIBE, Guscott Heating is here to help homeowners and landlords across Kent choose the right renewable heating system with confidence.
Request your free air source heat pump estimate tailored to your location, and take the first step towards a warmer, more efficient home.
Our local team can survey your property, walk you through the Boiler Upgrade Scheme grant, and provide a clear, no-pressure quote based on your actual heating needs.
Frequently Asked Questions
Does Samsung make its own heat pump compressors?
Samsung develops and manufactures its own inverter compressors in-house as part of its wider electronics and appliance manufacturing operations, which helps keep production costs, and therefore unit prices, competitive.
Can a Samsung heat pump be controlled through the same app as Samsung home appliances?
Yes, Samsung heat pumps integrate with the SmartThings app, the same platform used for many Samsung home appliances, allowing heating controls to sit alongside other connected devices in one place.
Is the Samsung EHS ClimateHub different from a standard Mono unit?
Yes, the ClimateHub combines the heat pump controls and hot water cylinder into a single indoor unit, which can save space compared with a separate cylinder and control box setup.
Do Samsung heat pumps use R290 refrigerant like some competitors?
Yes, the newer EHS Mono R290 Gen 7 range uses R290 refrigerant with a global warming potential of just 3, matching the lower environmental impact refrigerants now used by several other leading brands.
How does Samsung’s heat pump warranty compare if I use an independent installer rather than an accredited one?
Using a non-accredited installer typically limits you to Samsung’s standard 2 year warranty, so it’s worth confirming accredited installer status before booking if a longer warranty is important to you.
